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Privacy Policy for RealtimeLeads
Privacy Policy Last Updated: April 6, 2026 ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🛡️ OUR PRIVACY COMMITMENT RealtimeLeads is built on a foundation of privacy-first principles. We believe that effective lead generation doesn't require invasive surveillance or personal data collection. This policy explains how we protect both our users' privacy and the privacy of the individuals whose public business discussions we analyze. Core Principles: • We only process PUBLIC business conversations • We NEVER collect personal or private information • We DON'T track individuals across platforms • We WON'T sell or share your data • We RESPECT consent and platform rules ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 1. LEAD DATA PROCESSING (What We Analyze) Public Data We Process: • Public forum posts and discussions where businesses seek solutions • Professional social media posts explicitly about business needs • Open Q&A threads in professional communities • Public requests for product recommendations What We DON'T Process: • Personal life information • Protected or deleted content • Non-business personal posts • Data from closed or private groups • Any data about minors How We Process This Data: • Our AI analyzes public posts for business intent signals • We score leads based on urgency and relevance • We provide direct links to original public sources • We retain processed lead data for 90 days • We never create personal profiles or dossiers Legal Basis: We process public data under legitimate interest for business intelligence purposes, analyzing only publicly available business discussions where individuals have chosen to share their professional needs publicly. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 2. DONE-FOR-YOU OUTREACH SERVICE In addition to our self-serve monitoring platform, RealtimeLeads operates a managed outreach service on behalf of clients. Under this arrangement: • RealtimeLeads executes multichannel outreach campaigns per client instruction • Clients are responsible for ensuring their use of lead data complies with applicable law • We enter into appropriate data processing agreements with clients where required If you are an individual who has been contacted through one of our clients' outreach campaigns, the relevant client authorized and directed that outreach. You may contact us at privacy@mail.realtimeleads.co to be directed to the appropriate party. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 3. USER DATA COLLECTION (Information From You) Account Information: • Email address (for authentication and communication) • Name (for account identification and agreements) • Company name • Time zone (for notification scheduling) Payment Information: • Processed securely by our payment processor • We don't store credit card numbers • Billing address as required for payment processing Product Configuration: • Your product descriptions and keywords • Competitor information you provide • Lead preferences and filters • Notification settings Usage Data: • Features you use and how often • Performance metrics • Error logs for troubleshooting • Aggregated analytics (non-identifiable) ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 4. HOW WE USE YOUR INFORMATION To Provide Our Service: • Generate and deliver relevant leads • Execute outreach campaigns on client behalf • Send notifications about new leads • Process payments and manage subscriptions • Provide customer support To Improve Our Service: • Analyze usage patterns (aggregated) • Improve AI accuracy • Develop new features • Fix bugs and technical issues For Communication: • Service updates and announcements • Billing and account notices • Response to support requests • Optional marketing (with consent) ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 5. DATA SECURITY & PROTECTION Technical Safeguards: • Encryption in transit (TLS/SSL) • Encryption at rest • Secure cloud infrastructure • Regular security audits • Access logging and monitoring Operational Safeguards: • Limited access on a need-to-know basis • Personnel confidentiality agreements — including contractors located outside the country where data is stored • Regular security training • Incident response procedures • Data minimization practices ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 6. COOKIES & TRACKING Essential Cookies: • Session management • Authentication • Security features • User preferences We DON'T Use: • Third-party advertising cookies • Cross-site tracking • Behavioral profiling • Fingerprinting techniques ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 7. THIRD-PARTY SERVICES We use carefully selected third-party services to operate our platform. These may include providers across the following categories: • Payment Processing: Secure payment gateway for subscriptions • Cloud Infrastructure: Hosting and data storage • Outreach & Communication Tools: Services used to deliver campaigns on client behalf • Business Data Enrichment: Commercial databases used to supplement public signals with business-level information • Analytics: Privacy-respecting usage analytics • Support Tools: Customer service platform All third-party services are: • Vetted for privacy practices • Bound by data processing agreements • Limited to necessary data only • Prohibited from using your data for their own purposes ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 8. YOUR PRIVACY RIGHTS Under GDPR (European Users): • Access: Request a copy of your data • Rectification: Correct inaccurate data • Erasure: Request deletion of your data • Portability: Receive your data in portable format • Restriction: Limit how we process your data • Objection: Object to certain processing Under CCPA (California Users): • Know what personal information we collect • Request deletion of personal information • Opt-out of data sales (we don't sell data) • Non-discrimination for exercising rights To exercise these rights, email: privacy@mail.realtimeleads.co ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 9. DATA RETENTION Lead Data: • Active leads: 90 days • Archived summaries: 12 months • Aggregated analytics: Indefinitely User Account Data: • Active accounts: Duration of service • After cancellation: 30 days (for reactivation) • After deletion request: Fulfilled as promptly as reasonably practicable, subject to backup cycles and legal retention obligations Legal Compliance: • As required by law or legal process • For dispute resolution • To establish or defend legal claims ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 10. CHILDREN'S PRIVACY • Our service is for business users only • We don't knowingly collect data from anyone under 16 • We don't process leads related to minors • If we discover minor's data, we delete it immediately ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 11. POLICY UPDATES • We'll email you about material changes • Check the "Last Updated" date above • Continued use after changes means acceptance • You can always request the previous version ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 12. CONTACT US Privacy Questions: privacy@mail.realtimeleads.co Data Protection Officer: dpo@mail.realtimeleads.co General Support: support@mail.realtimeleads.co Privacy-First Lead Intelligence https://realtimeleads.co © 2026 RealtimeLeads. All rights reserved.